What can we help with?
Pick the topic that best matches what you need. Each one opens a new email addressed to us with a matching subject line, so your message reaches the right place without you having to think about it.
Account or login issues
Can't sign in, forgot password not working, locked out after too many attempts, wrong role on your account, or you can't see your firm's data after signing in.
Helpful to include: Include your account email and, if you have it, the exact error message you see on screen.
Email usSubscription and billing questions
Choosing between Pro Advocate and Law Firm, moving from monthly to yearly, downgrading, cancelling from Settings, or a question about the plan currently on your account.
Helpful to include: Tell us the plan you are on (or the plan you want to move to) and the account email.
Email usPayment issues
A payment did not go through, you were charged but the plan is not active, you see a duplicate charge, or you need help with a refund or billing correction.
Helpful to include: Include the account email, the plan attempted, the approximate date and amount, and any Razorpay payment or order reference from the receipt or your bank statement.
Email usTechnical problems
A page won't load, a document upload or download fails, hearings or reminders are missing, an export is broken, or something is not behaving the way the app suggests it should.
Helpful to include: Tell us what you were trying to do, what happened instead, and — if you can — the device (desktop or phone), browser and time it happened. A screenshot helps.
Email usPrivacy or data requests
Access to the information stored on your account, correction of your account details, or removal of your account and firm data. See the Privacy Policy for what is stored and how these requests are handled.
Helpful to include: Please write from the email address registered on the account so we can be reasonably satisfied the request comes from you.
Email usGeneral product support
You are new to Advocate Diary and want a pointer, or you have a question about how a specific feature is meant to be used, or feedback on how it could work better.
Helpful to include: Tell us what you are trying to achieve — that is usually the fastest route to a useful answer.
Email usHow support works
Advocate Diary is a small team building software for advocates and law firms. Support is handled over email so that questions, screenshots and any account references stay in one place we can act on. We aim to reply within a reasonable time; we do not publish a fixed response-time guarantee, because that timing is not something we have committed to.
For anything that concerns your account or a payment, please write from the email address registered on the account. This helps us be reasonably satisfied the request is coming from you before we make changes on your behalf.
For refunds and billing corrections, please have a look at our Cancellation & Refund Policy first. It sets out which situations are considered for a refund, what to include in the request and how a refund is issued through Razorpay.
For questions about the information stored on your account, our Privacy Policy describes what is collected, how it is used and how to make a privacy request.
A note on what we do
Advocate Diary is a software service for legal practice management — cases, hearings, clients, documents, tasks and a read-only client portal. It is not a law firm, does not act as an advocate for any person and does not provide legal advice. Using the application does not create an advocate-client relationship between you and Advocate Diary. For legal advice on a matter, please consult a qualified advocate.